December 31, 1971

1971 Milestones Net Loss: $3,753,000 Revenue passengers carried: 108,554 Trips flown: 6,051 Fleet: 4 aircraft Employees: 195 at yearend Cities opened: DAL, SAT, IAH, HOU Advertising budget: $700,000

December 31, 1972

1972 Milestones Net Loss: $1,591,000 Revenue passengers: 308,999 Trips flown: 10,576 Fleet: 3 aircraft Employees at yearend: 183

December 31, 1973

1973 Milestones Net income: $175,000 Revenue passengers: 543,407 Trips flown: 10,619 Fleet: 3 aircraft Employees at yearend: 238 First quarterly profit in Company history (2nd quarter)

December 31, 1974

1974 Milestones Net income: $2,141,000 Revenue passengers: 759,721 Trips flown: 12,382 Fleet: 4 aircraft Employees at yearend: 323

December 31, 1975

1975 Milestones Net income: $3,400,000 Revenue passengers: 1,136,318 Trips flown: 17,552 Fleet: 5 aircraft Employees at yearend: 392 Cities opened: HRL

December 31, 1976

1976 Milestones Net income: $4,939,000 Revenue passengers: 1,539,113 Trips flown: 22,311 Fleet: 6 aircraft Employees at yearend: 517

December 31, 1977

1977 Milestones Net income: $7,545,000 Revenue passengers: 2,339,524 Trips flown: 35,415 Fleet: 10 aircraft Employees at yearend: 892 Cities opened: CRP, LBB, MAF, ELP, AUS

December 31, 1978

1978 Milestones Net income: $17,004,000 Revenue passengers: 3,528,105 Trips flown: 54,816 Fleet: 13 aircraft Employees at yearend: 1,119 Cities opened: AMA Carried 51% more passengers than carried in 1977

December 31, 1979

1979 Milestones Net income: $16,652,000 Revenue passengers: 5,000,086 Trips flown: 75,837 Fleet: 18 aircraft Employees at yearend: 1,630 Cities opened: MSY, BPT Flew first interstate flight (MSY) in January

December 31, 1980

1980 Milestones Net income: $28,447,000 Revenue passengers: 5,976,621 Trips flown: 91,143 Fleet: 23 aircraft Employees at yearend: 1,839 Cities opened: OKC, TUL, ABQ, IAH

December 31, 1981

1981 Milestones Net income: $34,165,000 Revenue passengers: 6,792,927 Trips flown: 110,301 Fleet: 27 aircraft Employees at yearend: 2,129 Load Factor: 63.58%

December 31, 1982

1982 Milestones Net income: $34,004,000 Revenue passengers: 7,965,554 Trips flown: 140,030 Fleet: 37 aircraft Employees at yearend: 2,913 Cities opened: LAS, PHX, SAN, MCI, LAX, SFO Load factor: 61.6%

December 31, 1983

1983 Milestones Net income: $40,867,000 Revenue passengers: 9,511,000 Trips flown: 175,421 Fleet: 46 Employees at yearend: 3,462 Cities opened: DEN Load Factor: 61.6%

December 31, 1984

1984 Milestones Net income: $49,724,000 Revenue passengers: 10,697,544 Trips flown: 200,124 Fleet: 54 aircraft Employees at yearend: 3,934 Cities opened: LIT Load Factor: 58.5%

December 31, 1985

1985 Milestones Net income: $47,278,000 Revenue passengers: 12,651,239 vs. 11,595,602??? Trips flown: 230,227 Fleet: 70 aircraft Employees at yearend: 5,271 Cities opened: STL, MDW, ONT Load factor: 61.2% For the first time in Company history, Southwest boards more than one million Customers in March.

December 31, 1986

1986 Milestones Net income: $50,035,000 Revenue passengers: 13,637,515 Trips flown: 262,082 Fleet: 79 aircraft Employees at yearend: 5,819 Cities opened: BNA

December 31, 1987

1987 Milestones Net income: $20,155,000 Revenue passengers: 13,503,242 Trips flown: 270,559 Fleet: 75 aircraft Employees at yearend: 5,765 Cities opened: BHM, DTW

December 31, 1988

1988 Milestones Net income: $57,952,000 Revenue passengers: 14,876,582 Trips flown: 274,859 Fleet: 85 aircraft Employees at yearend: 6,467 Cities opened: DET

December 31, 1989

1989 Milestones Net income: $71,558,000 Revenue passengers: 17,958,263 Trips flown: 304,673 Fleet: 94 aircraft Employees at yearend: 7,760 Cities opened: IND, OAK Southwest airlines reaches major carrier status in 1989! Major airline is defined by the DOT as an airline whose operating revenues exceed $1 billion in a 12 month period.

1990 Milestones Net income: $47,083,000 Revenue passengers: 19,830,941 Trips flown: 338,108 Fleet: 106 aircraft Employees at yearend: 8,620 Cities opened: BUR, RNO Specialty Aircraft Lone Star One Nov. 7, 1990 Conde Nast Traveler recognizes Southwest as one of the world's safest airlines. Named a charter member of the International Airlines Passengers Association's Honor Roll of Airlines among the world's safest airlines.

December 31, 1991

1991 Milestones Net income: $33,148,000 Revenue passengers: 22,669,942 Trips flown: 382,752 Fleet: 124 aircraft Employees at yearend: 9,778 Cities opened: SMF Air Transport World names Southwest "Airline of the Year" for 1991 (Feb. 92 issue) Southwest is named the top airline in Customer Satisfaction for 1991 in a report released by the Department of Transportation (DOT).

December 31, 1992

1992 Milestones Net income: $97,385,000 Revenue passengers: 27,839,284 Trips flown: 438,184 Fleet: 141 aircraft Employees at yearend: 11,397 Cities opened: CLE, CMH For the first time in the history of the DOT's Air Travel Consumer Report, Southwest tops all three major performance categories for the year, capturing the industry's first annual "Triple Crown" for our 1992 performance.

December 31, 1993

1993 Milestones Net income: $154,284,000 Revenue passengers: 36,955,211 Trips flown: 546,297 Fleet: 178 aircraft Employees at yearend: 15,175 Cities opened: SDF, SJC, BWI Specialty aircraft Heroes of the Heart, Feb. 11, 1983 Southwest tops the annual Airline Quality Rating report for 1993 Air Transport World awards Southwest for "20 years of Excellence in Shorthaul Service" for 1993. Southwest scores its second annual Triple Crown for our 1993 performance.

December 31, 1994

1994 Milestones Net income: $179,331,000 Revenue passengers: 42,742,602 Trips flown: 624,476 Fleet: 199 aircraft Employees at yearend: 16,818 Cities opened: SNA, PDX, SEA, GEG, TUS, BOI, SLC Southwest scores its third annual "Triple Crown" for our 1994 performance. Specialty Aircraft: Airzona One (May 23)

December 31, 1995

1995 Milestones Net income: $182,626,000 Revenue passengers: 44,785,573 Trips flown: 685,524 Fleet: 224 aircraft Employees at yearend: 19,933 Cities opened: OMA Southwest scores its fourth annual "Triple Crown" for our 1995 performance. Fortune lists Southwest as on of "America's Most Admired Corporations" for 1995. For the second time, Southwest tops the annual Airline Quality Rating report for our 1995 performance. Specialty Aircraft California One (Aug 11) Jack Vidal (Mar 10) and June Morris (Jul 27) —both Signature Series

December 31, 1996

1996 Milestones Net income: $207,337,000 passengers: 49,621,504 Trips flown: 748,634 Fleet: 243 aircraft Employees at yearend: 22,944 Cities opened: TPA, FLL, MCO, PVD Load Factor: 66.5% Southwest scores its fifth annual "Triple Crown" for our 1996 performance. Fortune names Southwest the best overall airlines in its Corporate Reputation Survey released in March. Special Aircraft Silver One (Jun 14)

December 31, 1997

1997 Milestones Net income: $ 317,772,000 Revenue Passengers: 50,399,960 Trips Flown: 786,288 Fleet: 261 aircraft Employees at yearend: 23,974 Cities opened: JAX, JAN Load Factor: 63.7% Fortune magazine names Southwest Airlines "America's Most Admired Airline. Specialty Aircraft: Triple Crown One (Jun 9)

December 31, 1998

1998 Milestones Net income: $ 433,431,000 Revenue Passengers: 52,586,400 (becoming the fourth largest airline in terms of systemwide enplanements.) Trips Flown: 806,822 Fleet: 280 aircraft Employees: 26,949 Cities opened: MHT Load Factor: 69.0% Station of the Year: ELP Res. Center of the Year: LRC Southwest Airlines is named "The Best Company to Work For in America." Fortune magazine names Southwest the sixth "Most Admired Companies in America" and 13th

December 31, 1999

1999 Milestones Net income: $ 474,378,000 Revenue Passengers: 57,500,213 Trips Flown: 846,823 Fleet: 312 aircraft Employees at yearend: 27,653 Cities opened: ISP, RDU, BDL Station of the Year: LBB Res. Center of the Year: HRC Southwest Airlines ranks fourth on Fortune's "100 Best Companies to Work For" list. For the fifth time in a decade, Southwest Airlines Cargo is presented the annual Quest for Quality "Readers Choice" Award from Logistics Management & Distribution Report. Honored in the Freddie Awards by Inside Flyer Magazine Specialty Aircraft Nevada One (Jun 12)

December 31, 2000

2000 Milestones Net income: $ 625,224,000 (excludes cumulative effect of accounting change of $22.1 million) Revenue Passengers: 63,678,261 Trips Flown: 903,754 Fleet: 344 Employees at yearend: 29,274 Cities opened: ALB, BUF Load factor at yearend: 70.5 % RPM's at yearend: 42.2 billion ASM's at yearend: 59.9 billion Station of the Year: ABQ Res. Center of the Year: PHX Specialty Aircraft New Mexico One (Sept 18)

December 31, 2001

2001 Milestones Net income: $ 511,147,000 Revenue Passengers: 64,446,773 Trips Flown: 940,426 Fleet: 355 Employees at yearend: 31,580 Cities opened: PBI & ORF Load factor at yearend: 68.1 % RPM's at yearend: 44,493,916 ASM's at yearend: 65,295,290 Station of the Year: AUS Res. Center of the Year: URC DOT Stats: first in customer complaints, first in ontime performance, and eight in baggage handling

December 31, 2002

2002 Milestones Net income: $240,969,000 Revenue Passengers: 63,045,988 Trips Flown: 947,331 Fleet: 375 Employees at yearend: 33,705 Load factor at yearend: 65.9% RPMs at yearend: 45.4 billion ASMs at yearend: 68.9 billion Station of the Year: SAT Res. Center of the Year: HRC Provo Station of the Year: SJC DOT Stats: First in customer complaints, sixth in ontime performance, and fourth in baggage handling

December 31, 2003

2003 Milestones Net income: $240,969,000 Revenue Passengers: 65,673,945 Trips Flown: 949,882 Fleet: 388 Employees at yearend: 32,847 Cities opened: n/a Load factor at yearend: 66.8% RPMs at yearend: 47.9 billion ASMs at yearend: 71.8 billion

December 31, 2004

2004 Milestones Net income: $313 million Revenue Passengers: 70.9 million (81.1 million enplaned) Trips Flown: 981,591 Fleet: 417 Employees at yearend: 31,011 Cities opened: PHL Load factor at yearend: 69.5% RPMs at yearend: 53.4 billion ASMs at yearend: 76.9 billion Station of the Year: LAX DOT Stats: 2nd in Customer Complaints, 4th in Ontime Performance, and 4th in Baggage Handling. Specialty Aircraft Spirit of Hope (Signature Series)—Oct 8

December 31, 2005

2005 Milestones Net income: $548,000,000 Revenue passengers: 77,693,875 Trips flown: 1,028,639 Fleet: 445 aircraft Employees at yearend: 31,729 Cities opened: PIT, RSW Specialty Planes: Maryland One (Jun.14), Slam Dunk One (Nov 4)

December 31, 2006

2006 Milestones Net income: $499 million Revenue passengers: 96.3 million Trips flown: 1,092, 331 Fleet: 481 Employees at yearend: 32, 664 Cities opened: DEN (Jan.3), IAD (Oct. 5) Specialty Planes: None Station of the Year: PIT Res Center (Best Overall): ORC Inflight Base of the Year: BWI Provo Station of the Year: MCI DOT: Complaints – (#1) 0.18 per 100,000 Customers Ontime – (#3) 80.2 percent Bagagge – (#7) 5.34 per 1,000 Customers Awards: Top Honors in the BTN Survey Named best Low-Cost Carrier by Executive Travel Magazine. FORTUNE named Southwest the third most admired company in America Legislative Awareness Team recently won the 2006 Grassroots Innovation Award for their "Set Love Free" campaign Southwest ranked fourth among the largest U.S. carriers in the in 16th annual national Airline Quality Rating (AQR) study. LUVLines, honored by Ragan Communications, a leading corporate communications firm, for winning the Grand Prize for Best Employee Publication in 2005. Southwest Airlines made Business Ethics magazine's annual list of the 100 Best Corporate Citizens. Pilot Air Freight named Southwest Airlines Cargo their "Carrier of the Year" for 2005. Cargo earned the 2006 Quest for Quality Award for the tenth consecutive year (12th win in total). At the 18th Annual Freddie Awards Ceremony Rapid Rewards proudly took home the most coveted award of the evening —"Program of the Year"—and also won top honors for "Best Award Redemption," "Best Web Site," "Best Award," and for the eighth straight year, "Best Bonus Promotion."

December 31, 2007

2007 Milestones Net income: $645,000,000—excluding special items $499,000,000 Revenue passengers: 88,713,472 Trips flown: 1,160,699 Fleet: 520 Employees at yearend: 34,378 Cities opened: SFO (4/26), Specialty Planes: "Heroine of the Heart" (2/14) "500th Aircraft" (6/28) Station of the Year: STL Inflight Base of the Year: MCO Provo Station of the Year: STL DOT: Complaints – Second Place .26 Complaints/100,000 Enplanements Ontime – Third Place 82.1 percent ontime Baggage – Eighth Place 5.87 Reports/1,000 Passengers

December 31, 2008

2008 Milestones Net income $178 million--$294 million excluding special items, 88,529,324 Passengers carried, 1,191,151 trips flown, 35,499 Employees at year's end, 537 aircraft, 64 cities served, no new cities opened. New specialty airplanes, Illinois One

December 31 , 2009

2009 Milestones Net income $99 million--$143 million excluding special items, 86,310,229 Passengers carried, 1,125,111 trips flown, 34,726 Employees at year's end, 537 aircraft, 68 cities served, opened Minneapolis/St. Paul on March 8, New York LaGuardia on June 28, Boston Logan on August 16, and Milwaukee on November 1.

December 31, 2012

Net income $421 million—$417 million excluding special items, 109,346,509 revenue passengers carried, 1,361,558 trips flown, 45,861 Employees at year's end, 694 aircraft, 78 cities served, Atlanta opened February 12, Ronald Reagan Washington National on July 8, Akron-Canton and Dayton on August 12, Des Moines on September 30, and Key West on November 4. New specialty airplane: Colorado One

December 31, 2013

Southwest reports its full year 2013 net income, excluding special items, was $805 million, or $1.12 per diluted share, compared to full year 2012 net income, excluding special items, of $417 million, or $.56 per diluted share. The record full year net income of $754 million, or $1.05 per diluted share, which included $51 million (net) of unfavorable special items. Return on invested capital (before taxes and excluding special items) for full year 2013 was 13.1 percent.