Tom Merritt

Vice President Technology—Infrastructure & Services & Chief Technology Officer

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Tom oversees the Technology Teams responsible for Infrastructure and Services functions. His primary focus is ensuring the stability, resiliency, and support of Southwest's Technology infrastructure. 

Tom joined Southwest with over 30 years of technical and leadership experience. Most recently, Tom served as Senior Vice President of Enterprise Technology Operations at Sabre, where he led the architecture, engineering, and operational support for all infrastructure platforms. Prior to that, Tom served as Vice President of Architecture, Engineering, and Operations at Sears Holdings, where he was responsible for the architecture, design, and support of all technology platforms. Tom is no stranger to the aviation industry, having spent several years in senior leadership positions at United Airlines. In his last role at United, he served as Vice President of Service Management and Engineering, overseeing IT infrastructure, engineering, and operations. Tom has also previously served in various consultative, technical, and leadership roles at Blue Cross Blue Shield Florida, The Feld Group, and Bank of America.

Tom married his high school sweetheart, Susan, and they are proud parents of James and Emily and are extremely excited to be grandparents. Tom enjoys spending time with family, working on old Ford Mustangs, fishing, and making ice cream.