Managing Director Communications & Outreach
Leadership is… "Hiring really bright and passionate people, equipping them with what they need, and then getting out of their way."
Title: Managing Director Communications & Outreach
JOB DESCRIPTION: Guiding the efforts of Media Relations, Employee Communications, Emergency Response and Business Continuity, Strategic Public Relations, Social Business, Community Programs & Engagement, Visual Communication, and Community Affairs & Grassroots.
EXPERIENCE: Previously was Senior Director Outreach & Preparedness. Started Southwest's Emergency Response Program in 2000, growing the preparedness function to include Business Continuity, then added Outreach which includes philanthropic giving, volunteerism & community relations. Joined Southwest as a Senior Buyer in the Purchasing Department.
EDUCATION: Bachelor of Science degree, Abilene Christian University
LENGTH OF SERVICE AT SOUTHWEST: Started October of 1996
FAMILY: Husband, Jim, and two children, Kennedy and Jensen
FIRST PAYING JOB: Working at the local mall jewelry store Chains by the Inch
PROUDEST MOMENT: Personal: becoming a mother- it is such a blessing and privilege
Professional: watching our first aircraft take off at Dallas Love Field after 9/11
BEST ADVICE EVER RECEIVED: People first! "People don't care how much you know until they know how much you care."
BEST ADVICE EVER GIVEN: "This too shall pass." You will face difficult times in life, but always have hope!