Vice President, Product Solutions – Technology
Leadership is..."building a foundation of trust, comprehensively communicating a compelling vision, sincerely exhibiting compassion, and always celebrating the Team's successes."
Title: Vice President, Product Solutions – Technology
JOB DESCRIPTION: Responsible for all software development efforts in support of the enterprise.
EXPERIENCE: Joe was promoted to Vice President in September 2014 to lead Technology's Product Solutions function. Previously served as Senior Director for Products Solutions with responsibility for Class Reservations software development efforts; also led key transformation efforts for this function. Since joining Southwest in 2005, Joe has served in several key Technology Leadership roles, including the development of the Company's "All-New Rapid Rewards" Customer Loyalty program, replacement of the electronic ticketing system, development and implementation of Customer Service Checkin System (CS2), and revamp of the Customer Experience at the airport kiosks.
Prior to joining Southwest Airlines, Joe spent 17 years with PepsiCo, where he began his IT career as a programmer and later served in a Senior Leadership role. During his tenure at PepsiCo, Joe was responsible for successfully leading multiple projects for Frito-Lay's domestic and international route sales and distribution centers.
EDUCATION: Earned a Bachelor of Science in Business Computer Information Systems from The University of North Texas, Denton, Texas
LENGTH OF SERVICE AT SOUTHWEST: Started at Southwest in 2005
FAMILY: Joe is married to Melissa and they reside in Coppell with their two children, Madeline and Michael, along with their two furry rescue dogs, Livey and Indy.
FIRST PAYING JOB: Bus boy at Patrizio's, a Mexican restaurant, where I earned $2.05 plus 10 percent in tips
PROUDEST MOMENT: The accumulation of my children growing up and seeing their individual success unfold
BEST ADVICE EVER RECEIVED: Serenity Prayer—God grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.
BEST ADVICE EVER GIVEN: You can't manage what you don't measure. The critical part is finding a few key metrics that will elicit the desired behaviors.