Vice President Customer Support & Services
Taking the initiative to make things better. Supporting and recognizing the efforts of your Team.
Title: Vice President Customer Support & Services
JOB DESCRIPTION: Responsible for leading Southwest's Customer Support & Services Department
EXPERIENCE: An airline industry veteran of more than 30 years, Chris started his airline career in 1979 as a Ramp Agent before holding positions in Customer Service and Operations (Agent and Supervisor). He joined Southwest Airlines in 1989 and has expanded his career by serving Southwest's Customers and Employees through the following roles: Customer Service Manager at Chicago's MDW in 1989; Station Manager in Tulsa in 1990; Station Manager at MDW in 1991; Regional Director Ground Operations in 1995; and Sr. Director Ground Operations in 1999. Chris was then promoted to Vice President-Station Operations and was appointed Vice President Ground Operations in 2006 prior to becoming Vice President Customer Support and Services in 2014.
LENGTH OF SERVICE AT SOUTHWEST: Started August 1989.
FAMILY: Chris is the proud father of a wonderful son: Christopher. Chris is happily married to his wife, Tracey. Tracey has two sons, Nick and Matt.
FIRST PAYING JOB: Pumping gas, changing oil, and fixing flat tires at a local gas station (long before self-service). Made a whopping $1.25 an hour and was proud of each paycheck!
PROUDEST MOMENT: Chris states that his son has brought so many proud moments from the day he was born.
BEST ADVICE EVER RECEIVED: Before taking any job my Dad would always preach, "Whatever you do, do it with all your might." I've tried to honor that advice going into every job I have been blessed to have.
BEST ADVICE EVER GIVEN: Be patient and enjoy the journey. Opportunities will come.