Alfred 'Jack' Smith III

Senior Vice President of Operations

Alfred Smith

Title: Senior Vice President of Operations

JOB DESCRIPTION: Strategy and oversight of Southwest's Ground Operations, Technical Operations, and Cargo and Charters departments.

EXPERIENCE: An industry veteran of more than 30 years, Jack joined Southwest in March of 2012. During his career, Jack has been responsible for Ground Operations, lnflight, Cargo, Reservations, and Customer Relations. Jack has served Southwest as the Vice President of Customer Support & Services and most recently as the Vice President of Ground Operations. Jack joined Southwest from AirTran, where he served as Senior Vice President of Customer Service.

EDUCATION: Jack has a Bachelor of Science in Business Administration from Ithaca College and a Master's in Business Administration from the New York Institute of Technology.

LENGTH OF SERVICE AT SOUTHWEST: Started at Southwest in March 2012

FAMILY: Jack and his wife, Linda, have two grown sons. They are active in local charitable and civic organizations, including Christ the King Lutheran Church.

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Phone 214-792-4847, Opt. 1

Email swamedia@wnco.com

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