Update
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The Southwest Team works throughout the day to execute an overall cleaning program built upon standing guidance from the Centers for Disease Control (CDC) and the World Health Organization (WHO) which is designed with your Safety and comfort in mind.
Extra Cleaning Steps We Are Taking to Ensure Your Safety
Update
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The Southwest Team works throughout the day to execute an aircraft cleaning program built upon standing guidance from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) which is designed with Customer Safety and comfort in mind.
Southwest Implements Enhanced Aircraft Cleaning Program
Update
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As we continue to navigate our way through this unprecedented and unchartered environment due to the COVID-19 pandemic, we have seen an alarming drop in bookings and sales.
Flight Schedule Revision Planned Beginning April 14
Update
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With the ongoing COVID-19 pandemic and its impact on our Customers, our operation, and our Employees, we wanted to update you on decisions regarding extending travel credit for Customers.
Policy Update & Clarification: Extending Travel Credit
Update
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As the COVID-19 pandemic spreads, the world around us is changing rapidly.
A message from our SVP and Chief Marketing Officer, Ryan Green
Update
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Recently, Southwest implemented a plan to reduce capacity by at least 20 percent for the time period from April 14 through June 5, 2020.
Additional Schedule Modifications through April 13, 2020
Update
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As a mandatory 14-day self-quarantine protocol begins today for all Customers arriving in the Hawaiian Islands, we anticipated demand for our service to the islands would continue to fall sharply.
Southwest Temporarily Scaling Back Hawaii Service Beginning April 5
Update
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Recently, Southwest implemented a plan to reduce capacity by at least 20 percent for the time period from April 14 through June 5, 2020.
Additional Schedule Modifications through April 13, 2020
Update
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The Safety of Customers and Employees is the uncompromising priority onboard every Southwest flight.
Beverage Service Temporarily Modified on Southwest Flights
Update
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Our Chairman and CEO Gary Kelly sat down today with me to discuss his thoughts on our business during this unprecedented time; the work our Senior Leaders are doing to determine how to best navigate the impact of the pandemic; and the pending legislation to provide much-needed relief to our country and our industry.
Ask Gary: CEO Gary Kelly Gives Update on Business Impact and Government Relief Regarding COVID-19
Media Release
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We are extremely appreciative of the work of our federal leaders, who have recognized the unprecedented health and economic crisis that our nation is currently facing due to COVID-19, as well as the importance of airlines to our overall national economy, the supply chain, and the nation's future recovery after this crisis subsides.
Coronavirus Aid, Response, and Economic Stabilization Act of 2020 (“CARES Act”)
Update
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Southwest Airlines Chairman and CEO Gary Kelly sat down with me to discuss our commitment to our Customers and our inflight service and social distancing efforts amidst the COVID-19 pandemic.
Ask Gary: CEO Gary Kelly Discusses Southwest’s Commitment to Customers and Social Distancing Efforts
Update
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Southwest continues to plan our schedule and capacity to respond to changing world dynamics.
Flight Schedule Revised May 3 through June 5, 2020
Update
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We began publishing a new flight schedule today for travel May 3–June 5 that reduces flight activity almost uniformly across the airline by more than 40%, to approximately 2,000 flights a day.
Flight Schedule Revised May 3—June 5
Update
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Southwest Airlines Chairman and CEO continues to field questions and keep our stakeholders updated on important developments regarding the COVID-19 pandemic.
Ask Gary: Southwest CEO Gary Kelly Gives an Update on our Financial Position, the CARES Act, and our Community
Update
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If you decide not to travel, as long as you cancel your flight at least 10 minutes before its scheduled departure, the funds used to pay for a nonrefundable ticket are normally valid for one year from the date of purchase.
Travel Funds Extension Update
Update
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Southwest Airlines Chairman and CEO Gary Kelly continues to field questions and keep our stakeholders updated on important developments regarding the COVID-19 pandemic.
Ask Gary: Southwest CEO Gary Kelly Explains the Importance of Continuing to Operate During Pandemic
Update
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We continue to focus on safeguarding our Employees in their heart-strong work to facilitate essential journeys for Customers and cargo traveling right now
Flight Schedule Revised June 6 through June 27, 2020
Update
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We began publishing a new flight schedule today for travel June 6–June 27 that reduces flight activity almost uniformly across the airline by nearly 50%, to approximately 2,000 flights a day.
Flight Schedule Revised June 6—27
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