Officer Biographies
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Mike Hafner
Leadership is...
“not a title or a box on a company organization chart. Leadership must be a passion that comes from the heart. Those who truly love to lead and achieve great things understand the importance of respecting one’s character, honoring one’s thoughts, and valuing one’s heart.”
--Mike Hafner
|
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| TITLE:
|
Vice President Inflight Services |
| JOB
DESCRIPTION: |
Support the Inflight Services Department while working as a Team to meet our goals, and while providing our People with the tools needed to succeed. |
| LENGTH
OF SERVICE AT SOUTHWEST: |
In my 27th year (2007) |
| EXPERIENCE: |
I have worked in a variety of positions at Southwest, beginning as a Ramp Agent and moving on to Customer Service Agent, Operations Agent, Operations Supervisor, Assistant Station Manager HOU, Station Manager MSY, SMF and OAK, Regional Director, Senior Director, and most recently. Station Director for LAS, PHX, OAK, and LAX. |
| EDUCATION:
|
Some college |
| FAMILY: |
Wife Toni and five children, Kyndal, Amy, Chelsea, Michael and Zachary |
| FIRST
PAYING JOB: |
Scooping 31 flavors @ Baskin Robins. |
| PROUDEST
MOMENT: |
The births of my five children. |
| BEST
ADVICE EVER RECEIVED: |
I once cried because I had no shoes, until I met a man who had no feet. |
| BEST
ADVICE EVER GIVEN: |
People don’t care what you know, until they know you care. |
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