Officer Biographies
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| TITLE: | Vice President Customer Support and Services for Southwest Airlines Co. |
| JOB DESCRIPTION: | Ellen is responsible for leading Southwest’s Customer Support and Services Department of more than 2,800 Employees. |
| EXPERIENCE: | Ellen has previously held the positions of Reservations Sales Agent, Reservations Supervisor, Reservations Assistant Manager, Manager Reservations Training, and Director Reservations Training for Southwest Airlines. |
| LENGTH OF SERVICE AT SOUTHWEST: | Started March 1987. |
| EDUCATION: | Ellen received a Bachelor of Science Degree from Western Michigan University. |
| FAMILY: | Ellen and her husband, Walter, have two children: Domonique and Ashton. |
| FIRST PAYING JOB: | Working as a waitress at Woolworth's Department Store. Ellen remembers making really good tips. |
| PROUDEST MOMENT: | Seeing my daughter graduate from the Air Force Academy and my son flying as a pilot for the first time. |
| BEST ADVICE EVER RECEIVED: | "Get an education because that is one thing that no man can take from you." |
| BEST ADVICE EVER GIVEN: | "Listen and gain an understanding." |
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