MAX 8 Update from Southwest Airlines
Operational Update:
The Southwest Team is working to accommodate previous MAX 8 scheduled flights utilizing our available fleet of 737-700s and 737-800s. Southwest has a total fleet of more than 750 Boeing 737s, and the 34 MAX aircraft only operated approximately 4% of our more than 4,000 daily flights. Therefore, we are pleased to report that over 95% of our fleet remains unaffected and available to serve our Customers.
Here are some additional resources for Media and Customers:
Travel Advisory for Customers:
If any Customer experiences a cancelled flight as a result of the MAX 8 grounding, we are offering flexible rebooking arrangements without fees. Details of the MAX 8 Travel Advisory are posted on Southwest.com:
https://www.southwest.com/html/advisories/swa_travel_advisory_20192141552591016643.html
In the event of a flight delay or cancellation, Customers are notified via the method selected when they booked their flight (phone, email, or text). Customers can proactively track the status of a flight using our Flight Status Tool on Southwest.com.
Video Message from Gary Kelly:
Our CEO Gary Kelly recorded a video message for our Customers which we posted on The Southwest Airlines Community:
Frequently Asked Questions for our Customers:
Additionally, we created a list of frequently asked questions and answers regarding the MAX 8 to assists our Customers:
https://www.southwestaircommunity.com/t5/Southwest-Stories/Boeing-737-MAX-8-FAQs/ba-p/88171
Full Media Statement:
Our full media statement regarding Wednesday's FAA order can be read here:
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