Statement Regarding Flight 4013 - Updated Mon., Jan. 13, 3 PM CST
The aircraft that landed at (PLK) Taney County airport in Branson, Missouri, departed at approximately 3:00 PM CST, after a thorough inspection by Southwest. The aircraft is scheduled to resume regular service later today. We continue to support the NTSB in their investigation to uncover the circumstances which led the crew flight 4013 from Chicago Midway to land at the airport, several miles from the Branson Airport we serve. The pilots are currently on paid leave, pending the conclusion of the investigation.
We want to, again, thank responders and Branson Airport Administrators for joining in the work with our ground operations staff to immediately take care of our Customers and their baggage last night. We have since reached out to each Customer directly to apologize, refund their tickets, and provide future travel credit as a gesture of goodwill for the inconvenience.
Statement Regarding Flight 4013 - Updated Mon., Jan. 13, 9 AM CST
We expect the aircraft that landed at (PLK) Taney County airport in Branson, Missouri, to depart the airport today. We continue to look into the circumstances which led the Pilot in command of flight 4013 from Chicago Midway to land at the airport, several miles from the Branson Airport we serve. We are cooperating with authorities in this investigation. We want to thank first responders and Branson Airport Administrators for joining in the work with our ground operations staff to immediately take care of our Customers and their baggage last night. We have since reached out to each Customer directly to apologize, refund their tickets, and provide future travel credit as a gesture of goodwill for the inconvenience. Another aircraft was brought into Branson last evening to bring continuing Customers on the flight to Dallas Love Field.
Statement Regarding Flight 4013 - Updated Sun., Jan. 12, 9:30 PM CST
The Southwest Airlines Pilot in command of flight #4013 safely landed at (PLK) Taney County airport this evening. The Boeing 737-700 carried 124 Customers and a crew of five and was operating as a scheduled flight from Chicago Midway to Branson.
Our ground crew from the Branson airport has arrived at the airport to take care of our Customers and their baggage. The landing was uneventful, and all Customers and Crew are safe. Our focus is on getting our Customers and Crew reaccomodated as quickly as possible tonight.